Superthotics Review By Vince

(Edited By Reviewer)
Durability
Value
Ease of use
Comfort
Pain relief
Overall

By Vince from Woodinville, WA On 03/05/2021

Verified Buyer! Purchased 4 Months Ago

Cracked after 3 weeks!

After three weeks of limited wear, the left orthotic cracked. I called customer service and they told me to just buy another pair... I did not. I must say that after writing this review I did receive a reply from the company and they have offered to replace the broken orthotic. The customer service seems to back up their product.

Did you purchase this for yourself or as a gift?Myself

Are you Satisfied overall with this product? Not Sure

Would you recommend this to a friend? Not Sure

Merchant response for this review:

Hi Vince, Thanks for the review. :-) We are sorry that they cracked so quickly. That is highly unusual. Please email Mary and she will send a replacement for you, at no charge. marmstrong@idealliving.com Please let us know if you have any questions or concerns. Here is the Customer Service number and hours: 1-800-205-7445 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT